Free Shipping Available
Made In Germany
High Quality Formula
30-Day Satisfaction Guarantee
Free Shipping Available
Made In Germany
High Quality Formula
30-Day Satisfaction Guarantee
All orders are processed the same business day and will be shipped 1 day after ordering. Weekend orders will be processed on Monday. Please allow up to 3-5 business days for delivery in the EU. All orders will be shipped secured and you will get a tracking code so you can follow your shipment.
All orders are sent from an EU warehouse.
Shipping cost is 8 EUR.
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right by sending you a new product.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at [email protected]
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any supplements you wish to return must be returned within 14 days after receiving, in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions or you do not meet the deadlines of our returns policy, we will be unable to offer a refund.
In case you decide to return the product, please contact us via [email protected]
Our Customer Success specialist will contact you with instructions on how to return the supplements as soon as possible. Please follow these instructions carefully. Otherwise, you may experience delays with the refund, or it may not be authorized.
Once the product has been received and checked by our staff, a refund will be authorized via the same method that the payment was made. You will receive a refund minus the shipping charges. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologize. We want to resolve the matter. Please contact our customer service representatives.
